Handspring Documentation
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Step-by-step guides for everyone on Handspring — parents, coaches, and businesses.
Parents & athletesUsersBook and pay for lessons, manage athletes, sign waivers, and follow your athlete's journey.CoachesCoachesSet up your services, manage your schedule, run lessons, and get paid.Owners, admins & staffBusinessRun your facility — invite coaches, set pricing and splits, manage the schedule, and get paid.
How Handspring worksThe shared mechanics — payments, fees, payouts, waivers, and more.Popular articles
- Create your account and verify your phoneSign up, confirm your phone number, and you're ready to add an athlete and book lessons.
- A tour of your dashboardYour dashboard is home base — upcoming lessons, recent history, and your athletes' journeys in one place.
- Add an athleteCreate a profile for each child or athlete you book lessons for. You need at least one before booking.
- Edit or remove an athleteUpdate an athlete's details or photo, or remove a profile you no longer need.
- What the athlete profile showsEach athlete card gathers their stats, lesson count, and journey clips in one place.
- How lesson requests workCoaches book lessons for your athletes, then you confirm. Here's the flow from request to confirmed.
- Confirm and pay for a lessonWhen a coach sends you a lesson request, you confirm it and add a card. Your card is held now and only charged around the lesson date.
- Add, change, or remove a cardManage the cards on your account and choose which one is charged by default.
- Understand your receipt and feesOpen any lesson to see the price breakdown, fees, and payment status.
- Cancel a lesson and cancellation feesCancel an upcoming lesson and see any fee before you confirm.
- View your lesson historyBrowse every completed lesson, open its receipt, or leave a tip — all from one page.
- Find and view a coach's profileOpen a coach's profile to see their specialties, pricing, locations, and highlight reel.
- Your “My Coaches” listEveryone who has coached your athletes, in one place — searchable and sortable.
- Sign a gym waiverSome gyms require a signed waiver per athlete before lessons. Here's how to sign.
- Re-sign when a waiver updatesWhen a gym updates its waiver, you'll be asked to review and sign the new version.
- Leave a tip from the appShow appreciation for a great session. Handspring takes no platform fee on tips.
- Leave a tip from a text or email linkAfter a lesson, you may get a tip link. You can tip in a couple of taps — no login needed.
- Watch your athlete's journey clipsCoaches share short clips of your athlete's progress. Watch them all in one place.
- Update your profile, phone, and timezoneKeep your name, contact details, and timezone current so lessons and reminders line up.
- Manage payment methods and your default cardSee your saved cards, set which one is charged by default, and remove old ones.
- Notification preferencesHandspring keeps you posted by text and email. Here's what you'll get and how to manage it.
- Accept a gym invitationA gym invited you to coach there. Accept the invite to join their roster and start setting up.
- Start as an independent coachYou don't need a gym invite to coach on Handspring. Add a coach profile and set up on your own.
- Your coach setup checklistFour things unlock bookings: a bank account, availability, lesson types, and a profile photo.
- Connect your bank account with StripeSet up payouts so money from lessons can reach your bank. Handspring uses Stripe for this.
- A tour of your dashboardYour coach dashboard brings together setup, your booking link, balances, schedule, and recent lessons.
- Your public profile and booking linkEvery coach gets a shareable profile where clients can see your offering and request lessons.
- Create lesson types, lengths, and pricingDefine what you offer — each lesson type, its lengths, and the price for each.
- Edit your bio, photo, and profile URLPolish how clients see you — your photo, bio, philosophy, specialties, and profile link.
- Payment settings and who pays the feesChoose who absorbs the fees on your lessons, and set a cancellation policy.
- Set your weekly availabilityTell Handspring when you're open to coach. Clients can only book inside the times you set.
- Slot length and gap preventionControl how lessons line up so your day stays tight, with fewer awkward gaps between bookings.
- Auto-approve rulesLet qualifying requests confirm themselves, so you don't have to approve every booking by hand.
- Schedule releaseDecide how far ahead clients can book — keep a rolling window open instead of your whole calendar.
- Add blackout days / time offBlock out vacations, holidays, or single afternoons so nobody can book you then.
- How gym closures affect your scheduleWhen a gym you coach at closes for a day, those times drop out of your bookable schedule there.
- Create a single lessonBook a lesson for a client in a few guided steps — location, type, time, and athlete.
- Create recurring or duplicate lessonsRepeat a lesson for standing clients without rebuilding it each time.
- Run a group lessonCoach more than one athlete in a single session by adding multiple students to a lesson.
- Approve or deny a lesson requestHandle the requests clients send you — approve, reschedule, or deny from one place.
- Edit and reschedule a lessonMove a lesson to a new time or fix its details, and keep the client in the loop.
- Transfer a lesson to another coachHand a lesson to a colleague at your gym when you can't take it yourself.
- Cancel a lessonCancel an upcoming lesson and let the client know why.
- Close out a completed lessonClosing out a lesson tells Handspring the session happened and releases the payment to you.
- Your lesson historyReview every completed lesson and open any one for its full details.
- View your clients and client detailsSee everyone you've coached, search the list, and open a client for their full history.
- Add a new student while bookingCoaching someone new? Create the athlete right inside the lesson flow.
- Track cash lessonsPaid in person? Record the lesson as cash at close-out so your history stays complete.
- Available, Pending, and Future balancesYour Balance page splits your money into three buckets. Here's what each one means.
- Close-out queue and unpaid lessonsThe Balance page tracks lessons waiting to be closed out and any that couldn't collect payment.
- Request a standard payoutMove your Available balance to your bank with a no-fee standard payout.
- Request an instant payoutGet your Available balance in minutes instead of days, for a small fee.
- Transaction and payout historyFollow every movement of money — lesson payments, tips, and payouts — on your Balance page.
- Accept or decline gym inquiriesGyms route new-client inquiries to coaches who can take them. Claim the ones that fit.
- Schedule a claimed requestTurn a waitlist inquiry you've claimed into a real booked lesson.
- Return a request to the waitlistCan't take a request you claimed? Send it back so another coach can pick it up.
- Upload a clip after a lessonShare a short video of an athlete's progress. Clips show up in their family's Journeys.
- Manage your clip libraryBrowse every clip you've uploaded, grouped by athlete, and remove any you don't want.
- Build your public highlight reelFeature your best clips on your public profile to show prospective clients what you do.
- How payments workFrom the moment a parent confirms a lesson to the moment a coach gets paid — the full payment timeline in Handspring.
- The lesson lifecycle and statusesEvery lesson moves through the same four states — from scheduled to completed or canceled.
- Fees and who pays themEach lesson carries a platform fee and a processing fee. Who absorbs them is a setting.
- WaiversHow gym waivers work in Handspring — who they cover, when they're required, and when to re-sign.
- TipsTips are an optional thank-you for your coach, with no Handspring platform fee. Here's how they work.
- Payouts explainedHow earnings become money in the bank — the balance buckets, plus standard and instant payouts.
- Notifications (SMS & email)How Handspring keeps everyone informed — by text and email — across the lesson lifecycle.
- Security and your dataHow Handspring handles payments, accounts, and your information.
- Glossary of termsPlain-language definitions for the words you'll see throughout Handspring.
- Create your gymSet up your facility on Handspring so you can invite coaches and manage lessons.
- A tour of the gym dashboardYour gym dashboard shows the schedule across all coaches, recent lessons, and athlete journeys.
- Connect your gym's bank accountConnect Stripe so your gym can receive payouts from lessons. Required before scheduling paid lessons.
- Invite a coachAdd coaches to your gym by sending an invite, and choose the role each one gets.
- Manage a coach's settingsControl a coach's exclusivity, fee responsibility, lesson types, concurrency, and more.
- Bulk-edit multiple coachesApply the same restriction to several coaches at once instead of editing them one by one.
- Track and resend pending invitesSee which coach invitations are still outstanding and remove ones you no longer need.
- Configure lesson types and pricingDefine the lesson types your gym offers, their prices, and how much each coach earns.
- Control private-lesson splitsDecide how each lesson's revenue divides between the coach and the gym.
- Override a coach's payment settingsSet a different fee arrangement for an individual coach when your gym default doesn't fit.
- Set your cancellation policyDefine what happens when a client cancels close to a lesson at your gym.
- Schedule release settingsControl how far ahead lessons can be booked at your gym.
- Your public gym pageYour gym has a public page that shows your facility and its coaches to prospective clients.
- Manage gym closures and blackout timesClose your gym for holidays, events, or maintenance so no lessons can be booked then.
- Coach and athlete availability checksWhen you schedule a lesson, Handspring helps you avoid conflicts before they happen.
- Create a lesson and assign a coachBook a lesson on behalf of your gym, choosing the coach, time, and athlete.
- Capacity and group lessonsRun sessions with more than one athlete, and understand the capacity warnings you'll see.
- Edit a lesson or add a studentChange a lesson's details, or add another athlete to an existing session.
- Lesson detail and historyOpen any lesson for its full details, and browse completed lessons across all your coaches.
- View clients and client detailsSee every athlete training at your gym, filter by coach, and open a client for their details.
- Manage your gym's waitlistTrack families waiting for lessons and move them toward a booking.
- Assign a waitlist request to a coachRoute a waiting family directly to the right coach instead of waiting for one to claim it.
- Your gym balance overviewThe Balance page is your gym's money hub — available funds, close-outs, breakdowns, and payouts.
- The coach close-out queueClose out completed lessons across your coaches to release payment and settle them.
- Per-coach breakdownSee how much each coach has earned, how many lessons they've run, and your gym's share.
- Request a payoutMove your gym's available balance to its bank, by standard or instant payout.
- Transactions and payout historyReview every movement of money at your gym and the history of your payouts.
- Gym reports overviewSee your gym's activity at a glance — volume, busiest times, and recent lessons.
- Export coach hours (CSV)Pull coach hours for payroll — with formats ready for Gusto, ADP, or a custom layout.
- View athlete journeys across your gymSee the progress clips your coaches share, gathered across the whole facility.