If a lesson can't happen, cancel it from its detail page. Consider transferring it to another coach first, if someone can cover.

Cancel the lesson#

1
Open the lesson
Open the upcoming lesson you need to cancel.
2
Choose to cancel
Select cancel, and optionally add a note for the client — for example, why you're canceling or when to rebook.
3
Confirm
Confirm the cancellation.

Result

The lesson moves to Canceled and the client is notified. Any hold on their card is released.

A clear, kind note goes a long way — it tells the family what happened and makes it easy to rebook.

Cancel a lesson