Assign a waitlist request to a coach

Route a waiting family directly to the right coach instead of waiting for one to claim it.

Updated June 4, 2026

Rather than wait for a coach to claim an inquiry, you can hand it to the right coach yourself from the Waitlist.

Assign the request#

  1. 1
    Open Waitlist
    Go to Waitlist and find the pending inquiry.
  2. 2
    Assign a coach
    Choose the coach to take it.
Result
You'll see Coach assigned — the request becomes that coach's to schedule.

Keeping things moving#

If an assigned coach hasn't scheduled yet, you can nudge them, or return the request to the waitlist so another coach can pick it up. See Manage your gym's waitlist.

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