Manage your gym's waitlist
Track families waiting for lessons and move them toward a booking.
Updated August 27, 2026
When families inquire about lessons — including through the inquiry form embedded on your website — they land on your gym's Waitlist. From there you keep things moving toward a booking.
Waitlist statuses#
| Status | Meaning |
|---|---|
Pending | A new inquiry, not yet claimed by a coach. |
Claimed | A coach has taken it but hasn't scheduled it yet. |
Scheduled | It's become a booked lesson. |
Denied | A coach declined it with a reason — it's waiting for your review on the Denied tab. |
What you can do#
You can assign a request to a coach, nudge a coach who's claimed one, return a claimed request to the waitlist so others can pick it up, or remove an entry entirely. The coach pickers group coaches whose lesson types match the request first, and the search box finds entries by athlete, parent, or coach.
Reviewing denied requests#
When a coach can't take a request they claimed, they must decline it with a reason, and it lands on the Denied tab showing who declined it, when, and why. The request isn't lost — you decide what happens next:
- Reopen clears the denial and puts the request back in the pool for other coaches (the coach who declined it isn't re-notified).
- Send to Coach notifies a specific coach and moves the request back to
Pendingat the same time.