Schedule a claimed request

Turn a waitlist inquiry you've claimed into a real booked lesson.

Updated August 27, 2026

After you claim an inquiry, it sits in your claimed requests until you book it. Scheduling it creates the lesson.

Schedule the lesson#

  1. 1
    Open Waitlist
    Go to Waitlist and find the claimed request.
  2. 2
    Start scheduling
    Choose to schedule it. The lesson flow opens, pre-filled with the family's details where possible.
  3. 3
    Pick a time and send
    Choose the lesson type and time, then create the lesson.
Result
A normal lesson is created. The family confirms and pays just like any other booking.

Changed your mind?#

If you can't take it after all, decline it with a reason — your gym reviews the decline and decides whether to put the request back on the waitlist. Claims left untouched for 48 hours release back to the pool automatically.

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