Manage clinic registrations and refunds
Work the roster: message every family, export it, refund or remove athletes, and cancel a clinic cleanly.
Updated August 27, 2026
Everything about who's coming lives on the clinic's Registrations tab: the roster with each athlete, parent contact info, sessions, and what they paid. Rows are sortable, and removed registrations stay visible (dimmed, with a Removed pill) for your records.
Message every family at once#
Message All sends a note (up to 500 characters) by text and email to every registered family — e.g. "Doors open 15 minutes early — bring water and wear sneakers!". A parent with several registered athletes gets the message once, not once per child.
Export the roster#
Export CSV downloads the roster — athlete, parent, contact info, sessions, amounts paid and refunded, and status — ready for a check-in sheet or your own records.
Refund or remove an athlete#
Open a row's menu and choose Refund / Remove. The dialog shows what's refundable and offers quick Full refund and Half buttons, an optional reason, and a choice of whether the athlete also leaves the clinic:
- A partial refund keeps the athlete registered — their seat is unchanged.
- A full refund (or checking
Also remove from the clinic) removes the athlete and frees their seat. - For free clinics the dialog simply becomes
Remove Athlete— there's nothing to refund.
The family is notified automatically, and card refunds typically appear within 5–10 business days.
The clinic waitlist#
When a full clinic's public page shows Join Waitlist, interested families queue up. The moment a removal frees a seat, the first family in line is texted and emailed that a spot opened. The seat isn't held for them — whoever registers first gets it.
Cancel or delete a clinic#
From the Overview tab's Visibility card, choose Delete this clinic:
- With no registered athletes, you confirm by typing the clinic's name and it's deleted — the public page goes away and financial records are kept.
- With athletes still registered, you can't delete directly. Either remove and refund each registrant from the Registrations tab first, or use
Cancel & Refund All— every registrant is refunded in full, every family is notified, and the clinic is then deleted.